The Carista app shows you which email you are signed in with and whether that account has PRO. This is the quickest way to check why PRO features look locked, especially if you bought PRO on our website.
Make sure you have the latest version of the Carista app installed.
Where to see it
Tap the gear icon in the bottom navigation bar to open More. At the top of the screen you will see:
- Your avatar with a FREE or PRO badge
- Your name
- The email you are signed in with
PRO means your account has access to all PRO features. FREE means the account you are signed in with does not have an active subscription.
See more details on the Account screen
Tap your name or avatar at the top of the More screen to open the Account screen. Under your name and email, you will see a line that shows the state of your subscription:
| What you see | What it means |
|---|---|
| Renewal: [date] | You have PRO, and your subscription renews automatically on this date. |
| Renewal: Cancelled | You still have PRO until the end of your current period, but your subscription will not renew. |
| Bought PRO with another email? | The account you are signed in with is free. |
If you have a lifetime PRO subscription, you will see the PRO badge and no renewal line.
Bought PRO but seeing FREE?
The most common reason is that PRO was bought with one email and the app is signed in with another. You can switch accounts yourself:
- Open More, then tap your name or avatar to open the Account screen.
- Under Bought PRO with another email?, tap Log out to switch.
- Tap Log out to confirm.
- Sign in with the email you used to buy PRO.
Not sure which email you used? Look for the order confirmation email from your purchase.
Please do not buy PRO again. If the badge still shows FREE after signing in with the right email, send us an app report, and we will check it for you. How to send us an app report or debug data
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